Dr Haywood works all day Monday Tuesday Wednesday and Friday, Dr Pratt works on Monday Tuesday Thursday and Friday mornings – you are free to choose which doctor you wish to see.
The premises are open from 08.30 – 12 noon and from 15.30 – 18.00 with some additional hours to cover particular clinic times.
We believe our doctors need to be approachable, knowledgeable and wise but this is of little value if you can’t actually get to see them! Our surgeries are therefore designed to be accessible quickly and conveniently. To achieve this we run a mixture of open surgeries and appointment based surgeries.
Open surgeries are a bit unusual in the 21st century but our patients frequently tell us how much they appreciate this system. Essentially we guarantee that if you turn up before 10am on a working day then you will be able to see a doctor – no questions asked. Usually we are able to see you promptly but recognising that you may be 6th or 10th or even 20th on that morning’s list, we are able to give you an indication of the time you are likely to be seen.
This allows you to pop home, do a bit of shopping, go for a coffee or even sit and wait in the surgery – it’s often quite a sociable place!
However – you do have to come to the surgery in person (or send a family member or friend) in advance to put your name down for these surgeries.
Afternoon surgeries are appointment based. If we can’t offer you an appointment today, we can (usually) offer you one tomorrow.
Each morning 8:50 – 10:00 (Your name can be put down from 8:30)
Monday, Tuesday, Wednesday and Friday afternoons 4pm – 5:30pm
Appointments with our Practice Nurse are available
9:00 – 12:00 each morning (with the exception of Thursday)
15:30 – 17:30 each afternoon (with the exception of Thursday)
Appointments with our District Nurse are available daily at Oaklands Health Centre in Prudhoe by telephoning 01661 831439
Brief telephone consultations with the Doctor are available:
11:30 – 12:00 each morning. This is an opportunity for patients to ring with queries or simple problems which do not need an appointment and for test results. This service is popular and as a result the ‘phone lines are busy at this time. We may need to take your phone number so that we can ring you back. Please do not use the phone for more complex or involved problems.
Our reception staff are available to take telephone calls during the hours that the surgery is open. If the surgery is closed your telephone calls will be met by an answering machine – the message will indicate when the surgery is next open and will also provide you with a telephone number to ring if you have a problem which will not wait until the surgery re-opens. Please listen carefully to these messages – which may be in two parts.